Using the Employee's Voice:  Transform Workplace Culture &
Drive Excellence

PDG Track: Business (Business Acumen, Consultation, Critical Evaluation)

Session Description

This presentation will highlight using all forms of employee feedback in a more strategic way tying it to larger strategic people initiatives, which in turn drives up employee engagement, increases employee retention, and contributes to the bottom line with improved customer retention. . 

Speaker

Heather Younger, J.D. 

Heather Younger, J.D. is the founder and CEO of Customer Fanatix, where her mission is to inspire and train leaders to put their employees first. She delivers top-tier, tangible strategies to improve employee engagement for supervisors/upper management and HR professionals through her inspiring keynotes, leadership development training, and coaching and facilitation. Heather is also the best-selling author of "The 7 Intuitive Laws of Employee Loyalty" and hosts the podcast "Leadership with Heart." She is a member of the Society for Human Resources Management (SHRM) and holds a law degree from University of Colorado at Boulder School of Law. 

Parking Instructions:

Parking is available on site and free of charge.

Pricing:

Members: Free
Non-Members: $25

SHRM & HRCI Credit pending approval